Refund Policy
Effective Date: 06 February 2025
Thank you for choosing Reeply.ai as your AI-powered marketing solution. We strive to deliver the best possible service and user experience for our B2B customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be provided. We are based in the Netherlands but sell internationally.
1. Eligibility for Refunds
Refunds are granted at the discretion of Reeply.ai under the following conditions:
- 1.1 Technical Issues: If technical issues directly related to Reeply.ai prevent you from using the service effectively, and these issues cannot be resolved within a reasonable timeframe (7 business days from the date of your reported issue), you may be eligible for a refund.
- 1.2 Initial Subscription Period: If you are dissatisfied with the service during the first 14 days of your initial subscription, you may request a refund. This applies only to first-time subscriptions and excludes renewals or subsequent billing periods.
- 1.3 Service Downtime: If the Reeply.ai service is unavailable for an extended period (exceeding 72 continuous hours) without prior notice and significantly impacts your usage, you may be eligible for a pro-rated refund.
- 1.4 Billing Errors: If you were incorrectly charged due to a billing error, you may request a refund.
- 1.5 Automatic Renewal Charges: If you were charged for an automatic renewal but intended to cancel before renewal, you may request a refund within 7 days of the renewal charge.
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
| Condition | Description |
|---|---|
| Evidence of Issue or Dissatisfaction | You must provide evidence, such as screenshots, error messages, or a detailed explanation of the problem. |
| Deadline to Request | All refund requests must be submitted within 30 days of the billing date in question. |
| Processing Time | Approved refunds will be processed within 7–10 business days. |
| Voluntary Cancellations | No refunds will be provided for voluntary cancellations outside the refund eligibility period. |
3. Exclusion of Certain Liabilities
To the extent permitted by applicable law, Reeply.ai is not liable for any indirect, consequential, special, or incidental damages arising out of or related to your use of our services, including (but not limited to) loss of profits, loss of data, business interruption, or reputation damage. This Refund Policy does not limit or exclude our liability in any way that is not permitted under applicable law.
4. Governing Law & Jurisdiction
This Refund Policy, and any disputes or claims arising out of or in connection with it, are governed by the laws of the Netherlands, without regard to its conflict of laws principles. Any dispute arising from or related to this policy or the provision of our services will be subject to the exclusive jurisdiction of the courts in the Netherlands, unless otherwise agreed in writing by both parties.
5. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time to reflect changes in our business operations, legal obligations, or best practices. We will notify you of any material changes by posting the revised policy on our website or by other reasonable means. Your continued use of our services after the posting of an updated policy indicates your acceptance of the revised terms.
6. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:
Reeply AI
Hoornseschans 52C
3432TM Nieuwegein
The Netherlands
Email: contact@reeply.net